The small print, kept friendly

Happiness Guarantee

If you are not happy with your purchase, for any reason, you get your money back. All you have to do is email me, tell me honestly why you're not happy so I can improve, and you will get a full refund, including postage, within 3 to 5 days.

How to ask: email contact@suzykquinn.com from the email address you bought with, and put the words “refund pretty please” in the subject line. Tell me which book you ordered. Those three silly words simply help your email jump to the front of my inbox, so you are not left waiting. If you forget them, you still get your refund.

Refunds are approved automatically on request and returned to your original payment method. Depending on your bank, the money usually appears within 3 to 5 working days.

One small favour: when you email, please tell me why the book was not for you. You will get your refund either way, but every reason helps me write better books and look after readers better.

Paperbacks: please do not post the book back. If it is not for you, give it to a friend, a neighbour, or your local library. Someone out there needs a cozy murder.

Ebooks: nothing to return. The download link simply stays in your BookFunnel library.

None of this affects your statutory rights, including your rights under the Consumer Contracts Regulations 2013.

Delivery

Ebooks are delivered by BookFunnel. Within a few minutes of ordering you will receive an email from BookFunnel with your download link. It works on Kindle, Kobo, phone, tablet and computer, and BookFunnel's friendly support team can help with any device: help@bookfunnel.com.

Lost your link? Retrieve your books any time at purchase.bookfunnel.com/suzykquinn using the email address you bought with.

Paperbacks are printed on demand just for you, at the print facility nearest to you, then posted with delivery included: by Royal Mail in the UK, and by local postal carriers in the US, Canada and Australia. Printing and delivery together usually take 5 to 7 days, though occasionally a little longer.

Your Privacy

Your details are used to fulfil your order and for nothing else without your say-so.

Payments are processed securely by Wix Payments. Card details never reach me. Paperback orders: your name and delivery address are shared with Bookvault, my printer, so they can print and post your book. Ebook orders: your name and email address are shared with BookFunnel so they can deliver your download.

Your details are never sold or passed to anyone else. You will only receive my newsletter if you choose to sign up for it. To ask what is held about you, or to have it deleted, email contact@suzykquinn.com.

Terms

This shop is operated by Book Club Ltd, the publishing company of author Suzy K Quinn, registered in England.

Prices are shown in pounds sterling and include delivery for paperbacks. Your payment is taken at checkout in GBP; if you pay with a non-UK card, your bank converts at its own rate.

Ebooks are for your personal use. Please do not re-sell or redistribute them; lending your device to a friend, as with any book, is always fine.

These terms are governed by the law of England and Wales.